Customer Service
- Shipping & Delivery
- Please allow 7-10 business days for delivery. For tracking info please check your purchase confirmation email.
- Privacy & Security
- What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
- What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your experience
(your information helps us to better respond to your individual needs)
• To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
• To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
- How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.
- Do we use cookies?
We do not use cookies.
- Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
- Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline
- Your Consent
By using our site, you consent to our privacy policy.
- Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
- Return/Swap
- Don’t like your item? Thought it looked better on the model?
- All items (excluding sale items) have a FOURTEEN (14) DAY money back guarantee minus shipping and handling.
- When returning please email Returns@borntopurple.com or call customer service at 1-857-362.9553 to obtain RA # for the return of your item.
- Please write the RA # on the outside of your return package and include a COPY of your original invoice INSIDE the return package.
- When sending your item back please ensure you receive a tracking number from carrier, as we are not responsible for lost or stolen packages in transit to our facility.
- Once item is received we will inspect the item to ensure it is unworn, unwashed, and unscented! Oyea… must have all original tags on item(s)!
- All items on sale non-refundable-ONLY EXCHANGE OR STORE CREDIT
- Shipping NON-REFUNDABLE
- Gift Certificates Non-Refundable
Swap:
Ok, so you like the item but maybe it’ll look better in a different color or size? Or, you don’t want a refund but you’d rather get a different item altogether?
- You have fourteen (14) days to swap an item from date of delivery.
- Please contact our Swap’s department at Swap@BorntoPurple.com or call customer service at 1-857-362.9553 to obtain SA #.
- Write the SA# on the outside of the package and include a COPY of your invoice.
- When sending your item back please ensure you receive a tracking number from carrier, as we are not responsible for lost or stolen packages in transit to our facility.
- Once item is received we will inspect the item to ensure it is unworn, unwashed, unscented, and with original tags. Once confirmed, we will then process your swap within 2-3 business days. But please allow 7-10 business days for item to be delivered.
- Good news, we’ll even pay for the shipping of the swapped item! If the swap is greater or lesser value than your original item, we will refund or charge accordingly excluding shipping and handling.
- All Returns or Swaps should be mailed to: BORN TO PURPLE LLC 401 Highland Ave Salem MA 01970.
- Payment, Pricing & Promotions
- Visa, MasterCard, American Express, Discover, PayPal
- FAQ
-
- What is Born to Purple?
See the “About Us” section
- What’s the return policy?
See the “Customer Satisfaction” section
- When will I get my refund?
Once we receive the item back and it gets inspected we process your refund within 7-14 business days.
- How long does shipping take?
We offer different options for shipping, but it really depends how fast you want it. We have the options for overnight, two day, and express shipping—all for an additional charge of course!
- Wait a minute… I got the wrong item! What do I do!?
See the “Swap” section
- I want BTP to carry my clothing line! Who do I contact?!
Please contact Info@BorntoPurple.com with a quick description of your clothing line, target market, and description of your company, callback number/email and any pictures as well. We will contact you within 2-3 DAYS or us him a good time to contact you we are always open to new lines!
- Do you do consignment?
We are always open to selling new lines. Email our VP of Sales & Marketing Sam@BorntoPurple.com with a quick description of the item(s) you want us to sell.
- How do I get a discount?
We understand that your rent might be due and you’re spending your whole check on that new outfit. We’ll we have different ways that you can save money! Banners, MySpace tag, Frequent Buyer Points. Sometimes it can even be a shout-out just send links to the magazine article, video of the TV shout-out, and scanned image of school newspaper, anything... Be creative
